The Intervenor Organization of Ontario Code of Ethics and Ethical Conduct is rooted in a vision for the future, one of the highest quality of service for individuals who are deafblind and of professional standards for intervenors. It is only through the highest measure of ethical conduct for intervenors, combined with passion, knowledge, and dedication that this can be achieved. 


The IOO recognizes the vast scope of the role of the intervenor, and the individual differences depending on the situation, consumer, and background of the intervenor. The Code of Ethics and Ethical Conduct are intended to serve as a framework to guide intervenors while ensuring quality of service for individuals who are deafblind and all others involved. Members of the IOO  should strive to hold themselves accountable to the Code of Ethics personally and professionally at all times, with individuals who are deafblind and organizations providing intervenor services also holding intervenors accountable to the most ethical behaviour possible, based on the Code of Ethics.

1. The intervenor will accurately represent her/his own competence, education and experience.

The intervenor will use discretion when accepting assignments with regard to the intervening skills required, the setting, and the individuals involved. The intervenor will only accept assignments for which she/he is qualified.

2. The intervenor will keep all information relating to the individual who is deafblind, strictly confidential.

When engaged in a professional function as part of a team, the intervenor will use discretion when discussing confidential information. In doing so, she/he will protect the identity and dignity of those involved.

3. The intervenor will set aside personal values and ethics in all aspects of the intervention process.

The intervenor will not allow her/his personal feelings, biases and preferences to influence the individual, team or family.

4. The intervenor will accurately convey the meaning and intent of the message including auditory, visual and environmental information.

The intervenor will meet the individual’s visual, auditory and communication abilities and needs. When appropriate, the intervenor will strive to obtain and apply the necessary background information to effectively intervene with individuals who are deafblind. In addition, the intervenor will ascertain that the intended message was accurately received.

5. The intervenor will provide intervention to facilitate the ability of the individual who is deafblind to achieve independence.

The intervenor informs and involves the individual who is deafblind to enable him/her to make decisions and be in control.

6. The intervenor will make every effort to avoid compromising the safety of the individual who is deafblind.

The intervenor will be knowledgeable in sighted guide techniques as well as specific health related issues, technical devices and the intervention techniques required.

7. The intervenor will engage in ongoing professional development.

The intervenor will strive to gain further knowledge and skill in all areas of deafblindness, intervention and other relevant topics.

8. The intervenor will maintain a professional manner throughout all facets of the intervention process.

The intervenor will consider the individual’s needs when selecting their own attire, accessories, scented products and when maintaining personal hygiene. The intervenor will meet all commitments including punctuality and be as organized and prepared as possible. Intervention requires a positive, engaged, focused approach that promotes trust.